Marketing Operations SLAs

Please note: All turnaround times are starting estimates and are subject to change based on complexity and queue volume.

Events & Webinars

Field Event 3 business days 
Tradeshow 3 business days 
Virtual Summit 5 business days 
Webinar / Virtual Event  5 business days 
Workshop (in person/virtual)
3 business days 
Tradeshow 3 business days 

Email Campaigns & Nurtures

Email Send (existing template) 3 business days
Email Send (net new template)
5 business days
Nurture Program 5 business days 
Qualified AI Emails 5 business days 

Digital Advertising & Direct Mail

Direct Mail 3 business days
Online Advertising 3 business days
Organic Social 3 business days
Paid Media
3 business days 
Paid Social
3 business days 

Data Management & Audience Operations

Audience Creation 2 business days
Contact Acquisition  2 business days
Content Syndication 2 business days
Lead Generation 2 business days
List Imports 24-48 hours
Partner Account Mapping 2 business days

Web Content & Inbound Channels

Book a Meeting 2 business days 
Contact Request 2 business days 
Deal Registration 2 business days 
Demo Request 2 business days 
Evaluation or Trial 5 business days 
Marketo Form 2 business days
Marketo Landing Page Creation 3 business days
Product Tour 3 business days
Video 3 business days
Web Content  3 business days
Web Chat 5 business days 
Web Chat 5 business days 

General MOPs, Reporting & Triage

Operational Changes 10 business days
Report 5 business days
Lead Routing Changes Dependent on BizApps collaboration. BizApp sprint cycle is 2 weeks. 

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